Miguel’s Help Desk
Miguel, a chocolate Labrador in a sage hoodie, wearing a headset and using his rear-support mobility cart at his desk.

Miguel’s Help Desk

Hi, I’m Miguel. Choose a question to find the information you need.

Which size should I choose?

Compare the measurements on the product page with a garment that fits well. For dog clothing, measure your dog and use the item’s size guide. Contact us if you need help.

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Shipping & delivery

Shipping is paid by the customer and calculated separately at checkout. Available services and delivery estimates depend on the product and destination.

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Returns & exchanges

Contact our team through the Contact page with your order details so we can help with returns or exchanges.

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Where is my order?

Your order confirmation has the order-status link. Check that email for updates, or contact our team if you need help.

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Talk to a human

For help with a specific order, contact the Hoodies & Paws team.

Maya — Production & Quality | H&P Kids

Maya, a Golden Retriever in an ochre hoodie, checking garments and parcels in Toronto.

Toronto · Ontario

Meet Maya

Maya is a Golden Retriever who brings questions about materials, deadlines and how things will actually work. Based in Toronto, she stays close to her friends through their calls and shared plans.

At the H&P Kids Office

Production & Quality Director

Maya organizes production: comparing options, arranging the first sample, checking quality and following delivery dates. When everyone imagines a pile of hoodies, she brings them back to testing one.

Inside the story

A crooked pocket is a reason to improve the sample. Testing, checking and trying again are all part of her chapter.

One of four friends in the single book accompanying Collection 01.

Discover Liza e as Malas · Meet the four friends

Visit my desk

Try Maya's activity in the H&P Kids Office