Miguel’s Help Desk
Miguel, a chocolate Labrador in a sage hoodie, wearing a headset and using his rear-support mobility cart at his desk.

Miguel’s Help Desk

Hi, I’m Miguel. Choose a question to find the information you need.

Which size should I choose?

Compare the measurements on the product page with a garment that fits well. For dog clothing, measure your dog and use the item’s size guide. Contact us if you need help.

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Shipping & delivery

Shipping is paid by the customer and calculated separately at checkout. Available services and delivery estimates depend on the product and destination.

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Returns & exchanges

Contact our team through the Contact page with your order details so we can help with returns or exchanges.

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Where is my order?

Your order confirmation has the order-status link. Check that email for updates, or contact our team if you need help.

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Talk to a human

For help with a specific order, contact the Hoodies & Paws team.

Sarita Venancio — Board Advisor & Compliance

Sarita Venancio, human character from Liza e as Malas, in an off-white hoodie at her board advisory desk.

Across Canada · Off-white

Board Advisor & Compliance

I am Sarita, Liza’s human and a member of the Hoodies & Paws board. I visit the team across Canada to see how the work is progressing, ask questions and help them think through their next steps.

Following the process, together

With Liza, I review plans and responsibilities. With Charlotte, I discuss how the designs connect to the story. With Maya, I follow production and the sample checks. With Miguel, I listen to what customers need and how the team responds.

My role is advisory: helping the team consider its responsibilities, review information carefully and follow through on its decisions. Liza remains our central character; the four friends lead the adventure.

From the book to the board

In Liza e as Malas, I help Liza understand unfamiliar words, costs and plans. My place in the brand extends that support, with an off-white palette and a notebook ready for the next visit.

Meet Liza and the team · Read Charlotte’s collection notes