Miguel’s Help Desk
Miguel, a chocolate Labrador in a sage hoodie, wearing a headset and using his rear-support mobility cart at his desk.

Miguel’s Help Desk

Hi, I’m Miguel. Choose a question to find the information you need.

Which size should I choose?

Compare the measurements on the product page with a garment that fits well. For dog clothing, measure your dog and use the item’s size guide. Contact us if you need help.

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Shipping & delivery

Shipping is paid by the customer and calculated separately at checkout. Available services and delivery estimates depend on the product and destination.

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Returns & exchanges

Contact our team through the Contact page with your order details so we can help with returns or exchanges.

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Where is my order?

Your order confirmation has the order-status link. Check that email for updates, or contact our team if you need help.

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Talk to a human

For help with a specific order, contact the Hoodies & Paws team.

Miguel — Customer Happiness | H&P Kids

Miguel, a chocolate Labrador in a sage hoodie, wearing a headset and using his rear-support mobility cart at his desk.

Alberta · Vancouver

Meet Miguel

Miguel is a chocolate Labrador and the patient friend who repeats a new English word until Liza feels ready to try it. He loves his harmonica, has a sense of humour and uses a wheelchair that supports his hind legs as part of everyday life.

At the H&P Kids Office

Customer Happiness Director

Miguel looks after Customer Happiness. He asks what people need, explains sizes and delivery, listens when a mistake happens and helps the team put it right.

Inside the story

In Liza e as Malas, kindness becomes a practical skill: listening carefully and keeping a promise.

One of four friends in the single book accompanying Collection 01.

Discover Liza e as Malas · Meet the four friends

Visit my desk

Try Miguel's activity in the H&P Kids Office